Oculus Go Controller Not Working? Here’s What You Can Do!

  • June 28, 2020Updated on
Issue With Oculus Go Controller

There’s no rule that an Oculus Go Controller can never go wrong. Almost every week we get queries from customers regarding their Oculus Go Controller not working. So, we decided to take the request seriously and write a detailed guide on how to fix an Oculus Go Controller that’s not working. Here, we’ll discuss a variety of scenarios where the Oculus Go Controller usually creates issues and does not work. Read further to know more.

3 Common Situations Where the Oculus Go Controller Can Stop Working

Before we deep dive into the details of various Oculus Go Controller issues, let’s quickly look at 3 common scenarios where the Oculus Go Controller may stop working. 

  1. The controller keeps moving outside the VR window.
  2. The headset and controller cannot connect to your Wi-Fi.
  3. The buttons of the controller stop working.

Here’s How You Can Fix an Oculus Go Controller That’s Not Working

If you are facing any of the three issues mentioned above, here’s what you can do to fix your Oculus Go Controller.

Issue: The Controller Keeps Moving Outside the VR Window

If you are going crazy trying to control the movement of your Oculus Go Controller and keeping it within the VR view window, here’s what you can do:

  1. Reset the view from the Settings window
  2. Reset the orientation of the Oculus Go Controller

Let look at both the solutions in detail, one by one:

Solution #1: Reset the View From the Settings Window

Follow these quick steps to reset the view window settings:

  1. Switch on your Oculus Go headset and open “Settings” from the toolbar menu.
  2. Click “Reset View.”
  3. Move your head to your desired position and ensure the view of the screen feels comfortable and natural.
  4. Once your head is positioned per your convenience, hit the “Trigger” button on the Oculus Go Controller.

Solution #2: Reset the Orientation of the Oculus Go Controller

Follow these quick steps to reset the controller orientation:

  1. Switch on your Oculus Go Controller and point it straight. 
  2. Press the “Oculus Button” and to reset the orientation of your Oculus Go Controller.

Issue: The headset and controller cannot connect to your Wi-Fi.

If you are experiencing problems with your Oculus Go Headset and Controller not connecting to your Wi-Fi, you may need to use a different Wi-Fi network. After all, you cannot access the unique features and interactive content without an active internet connection. And, you are prompted to select a Wi-Fi network during the Oculus Go setup. Please note that Wi-Fi networks that use captive portals cannot be connected to the Oculus Go. So, if you are facing issues connecting your Oculus Go Headset and Controllers to the internet, first and foremost, ensure your Wi-Fi does not use captive portals.

Solution: Connect your Oculus Go Headset and Controller to a different Wi-Fi network.

There are 2 ways to change the Wi-Fi network your Oculus Go Headset and Controller are connected to:

  1. Using your phone
  2. Using the Oculus Go 

Let’s look at both the methods, one by one.

How to Connect Your Oculus Go to a New Wi-Fi Networking Using Your Phone

  1. Switch on the Oculus Go and open the Oculus Go app on your phone.
  2. Click “Settings” on the bottom menu.
  3. Pick the headset currently in use.
  4. Click “Wi-Fi.”
  5. Pick the new Wi-Fi network you want to connect and get going!

How to Connect Your Oculus Go to a New Wi-Fi Networking Using the Oculus Go

  1. Switch on the Oculus Go and wear your headset.
  2. Click “Settings” on the bottom menu.
  3. Click “Wi-Fi.”
  4. Pick the new Wi-Fi network you want to connect to.
  5. Enter the password if prompted.
  6. Click “Connect” to connect to the Wi-Fi network.

Issue: The Buttons of the Controller Stop Working

Solution#1: Inspect the Controller Thoroughly

The buttons of your Oculus Go Controller may stop working due to a number of issues, such as an improperly inserted battery, drained battery, and so on. Therefore, first things first, as soon as you encounter an issue with the buttons, you must inspect the inside of your Oculus Go Controller first to ensure it’s not a battery-related issue.

Follow the steps below to thoroughly check your Oculus Go Controller:

  1. Remove the battery cap at the back of the controller by gripping one end of the cap with your thumb and pulling it.
  2. Look inside for instructions to ensure the battery is inserted properly.
  3. While looking inside, ensure there’s no dust, dirt or broken parts inside the controller.
  4. If the battery is connected properly, take it out and reinsert. Remember that the flat side of the battery will go in first.
  5. Thoroughly press the battery to secure it in place.
  6. Put on the cap again and see if the buttons are working.

How to Check If the Buttons Are Working Properly

To check if the buttons of your controller are working after the thorough internal inspections, here’s what you should do:

  1. Press any button on your controller.
  2. Push the Oculus button on the controller and hold it to reposition the controller.
  3. Press the Oculus and back buttons together, and hold them until the LED lights on the controller start blinking. Then wait for the control to reconnect and completely light up.

What If the Controller Does Not Light Up?

If the LED lights on your controller do not light up even after completing all the 3 steps mentioned above, it would make sense to conclude that you have a defective controller. In case of a defective controller, you must reach out to the Oculus Go support immediately.

Solution #2: Check If the Controller is Connecting to the Oculus Go App

If the LED lights on the control don’t light up and you want to do something more before concluding you have a defective controller, here’s what you can do:

  1. Open the Oculus app on your phone.
  2. Open “Settings” from the bottom menu.
  3. Click the headset currently in use.
  4. Then click the controller currently in use.
  5. Click “Unpair Controller” and try to repair it.

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